Philippa has over 25 years experience in the airline industry.
In that time, her key areas of focus have been on commercial and consumer law, including:
developing e-ticket key conditions and conditions of carriage;
providing advice on customer complaints and claims and preparation for Tribunal hearings;
contract review, including corporate and government sales and agency sales contracts, leases, licences, inflight products and services, consultancy and marketing agreements; and
developing a process of copy review for advertising and marketing material.